Documentation
Help center
How Lolos works, explained plainly.
Type to search
Videos
Short recordings of the real app, with no voiceover.
Agents
- How does the order agent work?Who answers at each moment, when the agent hands a conversation to you, and what you need to do in “Need help”.
- When the agent hands offWhy the agent passes a conversation to you, how to have it ask for details first, and how to require conditions —all or any— before it hands off.
Databases
- DatabasesTables with typed properties and several ways to look at the same data.
- Publish a formThe same table seen as a form: someone without an account fills it in and the row appears.
- See the database as a boardThe same table grouped into columns by status, where dragging a card changes the data.
- See the database as a chartA row count grouped by a column, that follows the data as it changes.
- Let an agent read your tableGive it access to the space where the database lives, and the agent answers with that data.
Channels
- Connect WhatsAppLink a phone, let the agent handle it, and step in yourself when it matters.
- Channel use templatesA channel can be for sales, collections or follow-ups. The template sets up what that use needs, and nothing more.
- Inbound rulesWhat happens to each WhatsApp message before the AI answers, for example, passing the customer to their assigned salesperson.
Account and plans
Getting started
Team and permissions
- Spaces and permissionsHow who-sees-what gets decided, and why it is worth deciding once.
- Inviting someone to your organizationWhich email each person you add to the organization gets, what it includes, and what to do if it doesn't arrive.
- Your organization's logoUpload your organization's logo so it shows up in invitations, welcome emails and password recovery.